Return & Refund Policy

At NXRA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

• You may request a return within 30 days of receiving your order.

• Items must be unused, in their original condition, and in the original packaging.

• Certain items such as personal care products, customized items, gift cards, and digital products cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item. We will arrange a replacement or refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Return Shipping

• If the return is due to our mistake (wrong or defective item), we will cover the return shipping costs.

• If you are returning an item for any other reason, the customer is responsible for the return shipping costs.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled, but it may be eligible for return under this policy.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Digital products

• Personalized or custom-made items

• Items damaged due to misuse

• Products marked as final sale

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support through the Contact Us page on our website.